FAQ

Where do orders ship from, and how long does delivery take?

Orders ship from U.S. warehouses. They're processed within 1-3 business days and usually arrive 3-8 business days after they ship. Every order includes tracking, emailed to you as soon as it ships.

Is shipping really free?

Yes. Standard shipping is free on every U.S. order, with no minimum.

Do you ship outside the U.S.?

Not yet. We currently ship to U.S. addresses only.

What's your return policy?

You can request a return within 30 days of delivery. Items should be unused and in their original packaging. Email us first and we'll send instructions. If anything arrives damaged or wrong, send us a photo and we'll replace or refund it. See our Refund Policy for details.

Which tool should I start with?

For a quick morning de-puff, try the ice roller set or ice roller mould. For a relaxing evening ritual, the gua sha set or the red light face wand. For better hair and skin while you sleep, the satin pillowcase. Not sure? Email us and we'll help you choose.

Are your devices safe to use at home?

Our tools are designed for cosmetic, at-home use. Always read the instructions first, start on the lowest setting, and patch test on a small area. If you have a skin condition, are pregnant, or have a medical device, check with your doctor before using light or heat-based tools. The IPL device is not suitable for very dark skin tones or for white, grey, red or light blonde hair.